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Call the ACS Industries, Inc. Warranty Coordinator at 1-800-321-2348
immediately upon learning of a potential warranty problem. Prior approval by ACS is required for all warranty work. Repairs undertaken without the express prior approval of the ACS Warranty Coordinator are done at your own cost and risk and with the possibility of invalidating any remaining warranty on the product(s).
In response to your phone call, the Warranty Coordinator will, in a timely manner:
• Collect all pertinent information, including photos, if necessary.
• Evaluate the problem and promptly advise you verbally and in writing:
1. What repairs are necessary
2. The repair procedure
3. Parts required for repair
4. Time allowance for repairs
• Or, in certain instances, the Warranty Coordinator may request the return of the product to the ACS factory for repairs. In the event where an ACS product or component must be returned, ACS will send/fax a Return Goods Authorization (RGA) to claimant. Please refer to the RGA number on all shipping documents and future correspondence
• Where applicable, the Warranty Coordinator will immediately provide required replacement parts, billing the claimant for the parts pending return and evaluation of the defective parts (also requiring an RGA). If the returned parts are deemed defective, a credit will be issued against the parts invoice. All defective parts must be returned to ACS freight prepaid.
• Approved dealer labor expense will be reimbursed with a credit memo against future business with ACS.
GOALS OF THE ACS INDUSTRIES, INC. WARRANTY POLICY
• ASSURE MINIMUM CUSTOMER DOWNTIME by resolving the problem correctly and quickly.
• ASSURE END USER CONFIDENCE while maintaining an equitable warranty expense for both your dealership and ACS
• CONTINUOUS PRODUCT IMPROVEMENT
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