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SCOPE: ALL ACS COUPLER SYSTEMS, GENERAL AND HEAVY-DUTY ATTACHMENTS FOR WHEEL AND CRAWLER LOADERS, EXCAVATORS, COMPACT EXCAVATORS AND
TRACTOR-LOADER-BACKHOES
EXCLUSIONS: DOZER ATTACHMENTS (INCLUDING RIPPERS); SEVERE-DUTY EXCAVATOR BUCKETS AND THUMBS; HYDRAULIC EXCAVATOR COUPLERS USING RIPPER TEETH OR HAMMERS; DEMOLITION GRAPPLES; ROCK BUCKETS FOR WHEEL LOADERS AND ALL OTHER ATTACHMENTS DESIGNATED SEVERE SERVICE BY ACS AT THE TIME OF SALE
ACS Industries, Inc. (ACS) warrants its products to be free from defects in material or workmanship for a period of (12) twelve months or 2000 hours whichever comes first. The warranty period will begin on the documented date that the attachment is first placed in service. If this documentation is not available then the period will commence on the date the attachment was shipped from an ACS factory. ACS products must be utilized in approved applications, defined as applications for which the attachment was originally designed and use intended for use by ACS. Installation must have been properly performed according to ACS instructions and training given in the safe operation and proper use of each product as appropriate.
ACS will, at its option, repair or replace, FOB factory, any standard or heavy-duty product that in its judgment is defective.
Where a service part has failed it shall be the policy of ACS to send a replacement part and an invoice for that part. Upon return of the original part to ACS, a credit will be issued to the dealer if, after examination by ACS, the part in question is judged defective.
ACS will make allowances for work performed on products deemed defective after examination of the defective product either by having the attachment returned to our factory, freight prepaid, or by photographic evidence clearly showing the problem area and/or details of failure. Written approval is required from ACS PRIOR to the performance of all warranty work, in order for a warranty claim to be honored.
Warranty will NOT apply to:
1. Failures that in ACS’s determination were the result of misapplication or misuse (see operator's guide), negligence, lack of appropriate user training, accidental damage, failure to perform maintenance required by the maintenance manual, and/or improper installation.
2. Component parts not manufactured by ACS, including all wear parts (e.g. base and bolt-on edges, sidecutters, teeth and adaptors) will carry the warranty extended by the supplier; ACS responsibility for these items will equal the warranty offered by the supplier.
3. Any equipment that has been repaired or altered in any manner without the express written approval of ACS will void all warranty.
Once a product is determined to be defective and it has been determined it can be field repaired, ACS will provide parts (if necessary), a written repair procedure and will authorize maximum time allotted to accomplish the repair via a Warranty Claim and Authorization Form.
Labor will be paid at 70% of the Dealer's retail labor rate, subject to change without notice. No provisions will be made for incidental or consequential damages, mileage, travel time, overtime, downtime, or special freight charges. Please refer to ACS Dealer Warranty Procedure.
In the event where an ACS product or component must be returned, ACS will send/fax a Return Goods Authorization (RGA) to claimant. Please refer to the RGA number on all shipping documents and future correspondence
Approved dealer warranty expense will be reimbursed with a Credit Memo against future business placed with ACS.
ACS Industries, Inc. reserves the right to make changes of any type to its products at any time without obligation to make changes or alterations to products previously sold. ACS also reserves the right to alter this warranty policy and/or its terms at any time. This warranty is in lieu of all other/or previous warranties either express or implied. No other persons or company is authorized to act on behalf of ACS or authorized to assume for ACS any liability in connection with the sale and use of ACS products other than as set forth herein.
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